FAQ


Business Process Management


How do you overcome the challenges in BPM implementation?

We do it with SIMBYM’s completely configurable no-coding platform. The BPM module provides customizable Datasets at different levels of granularity. Thus, the end-user can obtain a perfectly tailored UI built on our no-coding platform in #HoursNotMonths!

How does your data security work with multiple processes?

We have a multi-tenant system which guarantees the privacy of your data with multiple clients. With your security in mind, we intentionally disabled the single sign-on feature.

Can our team configure and customize the rules?

Yes. With our in-built rules engine for your custom datasets, configure rules for any data-field.

How does your BPM module help in organizing our processes?

The BPM module structures data into three tiers. It also includes the Advance Search tool that helps in finding data quickly and efficiently within your custom-built datasets.

Enterprise Service Management


How does your Ticket workflow function?

Our Ticketing system has automated task routing process. This allows teams to capture, manage, and track the status of customer issues in an organized and highly-collaborative manner. The module also provides ticket history to track the completed tickets.

Do you have Priority based tickets?

Yes. Our Enterprise Service Management module provides the user to choose a priority along with impact and urgency.

What are the types of ticketing mode you have?

The Enterprise Service Management module enables the user to completely configure the ticket types along with a few out-of-the-box options.

Project Portfolio Management


Does the product have a past track record and a future plan that indicates that the product is a future-proofed investment?

Our platform has a past track record based on the report Analysis. Criteria for this would include product maturity, product commitment and product composition for the future-proofed investments.

What are the business problems that you are hoping to solve with a PPM solution?

Our integrated platform combines all aspects of project management into a single entity. Manage project tasks, sub-tasks, issues, risks, cost estimates and approvals in a single module.

Does your application have challenges in getting the right resources assigned to the most critical and most impactful projects?

Not at all. Our advanced task routing system ensures that you have complete control on which resource or team to choose for the current task.

Are your projects being delivered on schedule, within budget and as expected?

With our status reporting feature, you have complete visibility on whether the project is on track or if a team is falling behind.

Asset Management


What are the assets that can be tracked?

Our asset management module provides a comprehensive asset tracking solution. It provides the flexibility to add Asset Category, Sub Category, Purchase Type and Asset Usage Status to name a few. This enables your organization to manage any type of asset and track them accurately.

Is License tracking available?

Yes, the asset management module has a license tracking module.

What is auto discovery tool in your application?

Auto discovery is a module that is used to maintain a Configuration Management Database of all the components in the system. Once installed, the Auto discovery tool automatically extracts all possible hardware and software information from the system. It provides a convenient UI to quickly access the information collected.

What are the benefits of auto discovery tool?

  • The tool is compatible with three of the major operating systems - Windows, macOS and Linux
  • Company-wide accessibility - A centralized asset database is easy to search, trustworthy, and accessible to everyone across the enterprise
  • Saves time - Spend your time making the changes instead of documenting them.