Issue Management

Control & Resolve the issues of the entire Enterprise

  • Troubleshoot issues at a granular level
  • Assign specialized resources to rectify specific issues
  • Use our metrics to visualize priority, severity and impact

Multiple users across the Enterprise are impacted by the same issues or problems. Manage the complete lifecycle of your IT & Enterprise tickets with our Issue Management module. Improve agent productivity across the Enterprise & Reduce outages. We cluster your help desk problems and automatically route it to the Incident team.

  • We help configure multiple types of service tickets
  • Different service tickets can be routed automatically to different teams
  • Automatically convert emails to tickets