Yes, Absolutely, like all our Modules, these three Modules (Vorque®, Assetrix®, & Cognitio®) all are completely Integrated SaaS, on a single Platform.
Our Ticketing system has automated task routing process. This allows teams to capture, manage, and track the status of customer issues in an organized and highly-collaborative manner. The module also provides ticket history to track the completed tickets.
Yes. Our Enterprise Service Management module provides the user to choose a priority along with impact and urgency.
Our Servizo 360™ module enables the user to completely configure the ticket types along with a few out-of-the-box options.
We do it with SIMBYM’s completely configurable no-coding platform. The BPM module provides customizable Datasets at different levels of granularity. Thus, the end-user can obtain a perfectly tailored UI built on our no-coding platform in Reduced Time to Market #HoursNotMonths
We have a multi-tenant system which guarantees the privacy of your data with multiple clients. With your security in mind, we intentionally disabled the single sign-on feature.
Yes. With our in-built rules engine for your custom datasets, configure rules for any data-field.
The BPM module structures data into three tiers. It also includes the Advance Search tool that helps in finding data quickly and efficiently within your custom-built datasets.
SIMBYM's latest addition to the SMB version is the Vorque®. It is our enterprise EWM module re-engineered specifically to suit the needs of an SMB. You can add a dataset giving you the capabilities to design an app with no coding.
The Vorque® module has all key features of an EWM module packed into an efficient system for SMBs. You can configure a custom dataset with each app. The visualizations and work management metrics are derived automatically. You can create custom dashboards and reports on your custom datasets using microBI®.
Yes, the ticket types are configurable. With SIMBYM, all modules are always seamlessly integrated!
Our asset management module provides a comprehensive asset tracking solution. It provides the flexibility to add Asset Category, Sub Category, Purchase Type and Asset Usage Status to name a few. This enables your organization to manage any type of asset and track them accurately.
Yes, the asset management module has a license tracking module.
Auto discovery is a module that is used to maintain a Configuration Management Database of all the components in the system. Once installed, the Auto discovery tool automatically extracts all possible hardware and software information from the system. It provides a convenient UI to quickly access the information collected.
Our knowledge management module supports all popular document formats. We also provide the ability to add links to any knowledge item.
Each Knowledge Bank entry is classified based on type, status, rating and team it relates to. A separate search tool is integrated to make searching and filtering easy.
Yes, as with all our modules, the Knowledge Management module is completely integrated. Each knowledge entry is associated with a Team.