Are all the Modules, Integrated on a Single Platform?

Yes, Absolutely, like all our Modules, these three Modules (Vorque®, Assetrix®, & Cognitio®) all are completely Integrated SaaS, on a single Platform.

Servizo 360(Enterprise Service Management)

How does your Ticket workflow function?

Our Ticketing system has automated task routing process. This allows teams to capture, manage, and track the status of customer issues in an organized and highly-collaborative manner. The module also provides ticket history to track the completed tickets.

Do you have Priority based tickets?

Yes. Our Enterprise Service Management module provides the user to choose a priority along with impact and urgency.

What are the types of ticketing mode you have?

Our Servizo 360 module enables the user to completely configure the ticket types along with a few out-of-the-box options.

Orquester® (Business Process Management)

How do you overcome the challenges in BPM implementation?

We do it with SIMBYM’s completely configurable no-coding platform. The BPM module provides customizable Datasets at different levels of granularity. Thus, the end-user can obtain a perfectly tailored UI built on our no-coding platform in Reduced Time to Market #HoursNotMonths

How does your data security work with multiple processes?

We have a multi-tenant system which guarantees the privacy of your data with multiple clients. With your security in mind, we intentionally disabled the single sign-on feature.

Can our team configure and customize the rules?

Yes. With our in-built rules engine for your custom datasets, configure rules for any data-field.

How does your BPM module help in organizing our processes?

The BPM module structures data into three tiers. It also includes the Advance Search tool that helps in finding data quickly and efficiently within your custom-built datasets.

Vorque®(Enterprise Work Management)

What is SIMBYM's Vorque®?

SIMBYM's latest addition to the SMB version is the Vorque®. It is our enterprise EWM module re-engineered specifically to suit the needs of an SMB. You can add a dataset giving you the capabilities to design an app with no coding.

What are the key advantages in the Vorque for an SMB?

The Vorque® module has all key features of an EWM module packed into an efficient system for SMBs. You can configure a custom dataset with each app. The visualizations and work management metrics are derived automatically. You can create custom dashboards and reports on your custom datasets using microBI®.

Can the tickets still be configured? Is this version integrated?

Yes, the ticket types are configurable. With SIMBYM, all modules are always seamlessly integrated!

Assetrix® (Asset Management)

What are the assets that can be tracked?

Our asset management module provides a comprehensive asset tracking solution. It provides the flexibility to add Asset Category, Sub Category, Purchase Type and Asset Usage Status to name a few. This enables your organization to manage any type of asset and track them accurately.

Is License tracking available?

Yes, the asset management module has a license tracking module.

What is auto discovery tool in your application?

Auto discovery is a module that is used to maintain a Configuration Management Database of all the components in the system. Once installed, the Auto discovery tool automatically extracts all possible hardware and software information from the system. It provides a convenient UI to quickly access the information collected.

What are the benefits of auto discovery tool?

  • The tool is compatible with three of the major operating systems - Windows, macOS and Linux
  • Company-wide accessibility - A centralized asset database is easy to search, trustworthy, and accessible to everyone across the enterprise
  • Saves time - Spend your time making the changes instead of documenting them.

Cognitio® (Knowledge Management)

What are the types of documents supported by your Knowledge Management module?

Our knowledge management module supports all popular document formats. We also provide the ability to add links to any knowledge item.

How do you organize items within your Knowledge Management system?

Each Knowledge Bank entry is classified based on type, status, rating and team it relates to. A separate search tool is integrated to make searching and filtering easy.

Is the Knowledge Management module also integrated?

Yes, as with all our modules, the Knowledge Management module is completely integrated. Each knowledge entry is associated with a Team.

What if I still have questions?

Please email us at OR and we’ll be happy to answer any questions you may have.