Our Ticketing system has automated task routing process. This allows teams to capture, manage, and track the status of customer issues in an organized and highly-collaborative manner. The module also provides ticket history to track the completed tickets.
Yes. Our Enterprise Service Management module provides the user to choose a priority along with impact and urgency.
Our Servizo 360™ module enables the user to completely configure the ticket types along with a few out-of-the-box options.
SIMBYM's latest addition to the SMB version is the Vorque®. It is our enterprise EWM module re-engineered specifically to suit the needs of an SMB. You can add a dataset giving you the capabilities to design an app with no coding.
The Vorque® module has all key features of an EWM module packed into an efficient system for SMBs. You can configure a custom dataset with each app. The visualizations and work management metrics are derived automatically. You can create custom dashboards and reports on your custom datasets using microBI®.
Yes, the ticket types are configurable. With SIMBYM, all modules are always seamlessly integrated!
Please email us at Support@SIMBYM.com OR Info@SIMBYM.com and we’ll be happy to answer any questions you may have.