FAQs

How does your Ticket workflow function?

Our Ticketing system has automated task routing process. This allows teams to capture, manage, and track the status of customer issues in an organized and highly-collaborative manner. The module also provides ticket history to track the completed tickets.

Do you have Priority based tickets?

Yes. Our Enterprise Service Management module provides the user to choose a priority along with impact and urgency.

What are the types of ticketing mode you have?

Our Servizo 360^® module enables the user to completely configure the ticket types along with a few out-of-the-box options.

What is SIMBYM's Vorque^®?

SIMBYM's latest addition to the SMB version is the Vorque_®. It is our enterprise EWM module re-engineered specifically to suit the needs of an SMB. You can add a dataset giving you the capabilities to design an app with no coding.

What are the key advantages in the Vorque for an SMB?

The Vorque_® module has all key features of an EWM module packed into an efficient system for SMBs. You can configure a custom dataset with each app. The visualizations and work management metrics are derived automatically. You can create custom dashboards and reports on your custom datasets using microBI_®.

Can the tickets still be configured? Is this version integrated?

Yes, the ticket types are configurable. With SIMBYM, all modules are always seamlessly integrated!

What if I still have questions?

Please email us at Support@SIMBYM.com OR Info@SIMBYM.com and we’ll be happy to answer any questions you may have.