A comprehensive, no-code platform for organization-wide service management, Servizo 360 empowers teams with customized workflows, automated processing, and real-time insights, ensuring low TCO and high ROI.
Welcome to Servizo 360—a pioneering no-code solution designed for seamless, holistic support service management. While traditional IT Service Management (ITSM) solutions are tailored solely for IT departments, Servizo 360 redefines service management by catering to every department across the organization. As a comprehensive Enterprise Service Management (ESM) platform, it ensures each team can tailor multiple data fields, support workflows, terminology, and metrics to reflect its unique operational needs. Servizo 360 goes beyond standard IT functions, empowering departments from operations to HR, finance to legal, sales to shipping, purchase, QA to audit and beyond.
Empower Your Teams with Full Customization: Servizo 360 provides a fully customizable, automated ticket management system that departments can adapt without any coding. Teams can create custom ticket types, workflows, and nomenclature specific to their operational needs, aligning every feature with departmental terminology and structure.
95% Time & Cost Savings: With traditional development, e.g.: configuring 50 unique support ticket types could take up to a year. With Servizo 360’s no-code platform, these support ticket types can be built and configured in less than 45 minutes. Unlimited possibilities with Auto-Code AI enterprise grade platform. Right here is your ROI in minutes.
Adaptable SLAs for Responsive Service: Our customizable Service Level Agreements (SLAs) let departments set response timelines that reflect the exact needs of their clients and stakeholders, enabling the most efficient resolution of issues, incidents, or requests.
Email Automation: Automate repetitive tasks and minimize human error by using Servizo 360’s advanced email automation feature. From ticket assignment to notification reminders, this feature handles crucial steps that would typically take days, completing them in mere seconds and driving productivity.
Fully Integrated ITIL Processes: Servizo 360 is aligned with ITIL standards, incorporating Incident Management, Problem Management, Change Management, and Release Management. This enables a structured, best-practice approach to managing IT services across departments.
Risk & Defect Management: With Servizo 360, managing risks, defects, and ensuring compliance becomes straightforward, as it automatically aligns with your workflow needs.
In-Built Dashboards for Instant Insights: Every ticket, task, and incident status is accessible in real time through our integrated dashboards. With easy-to-read visuals and status indicators, users gain immediate insight into ongoing issues and response times.
Customizable Reports and KPIs: Servizo 360’s no-code analytics module enables users to build custom reports, track Key Performance Indicators (KPIs), and define operational metrics without any coding. Whether it’s tracking department performance, identifying problem areas, or measuring client satisfaction, users gain powerful insights quickly and effortlessly.
Unified Project & Support Management: Servizo 360 seamlessly integrates with Project 360, combining project management and support functions into one platform. Departments can now manage tasks, tickets, and defects within a unified system, ensuring smooth communication between project and support teams.
Unique to Your Organization: Every team can customize its workflows, terminology, and support structures, making Servizo 360 uniquely adaptable to meet any organization’s needs. This customization enables companies to set a standard across departments while allowing each team the flexibility to manage its operations effectively.
Simple, Integrated, and Intuitive: Built to eliminate complexity, Servizo 360 is designed for easy implementation and intuitive use, drastically reducing onboarding time and training costs.
Enhanced User Experience: By allowing each department to tailor processes to its unique workflows, Servizo 360 minimizes the need for extensive training. Teams are already familiar with the terminology and processes because they’re built around how they operate, making Servizo 360 not only easy to use but also highly effective from day one.
SIMBYM Servizo 360 doesn’t just adapt to your organization; it’s built to transform it. With scalable no-code customization, enterprise-grade security, and real-time operational insights, Servizo 360 delivers low Total Cost of Ownership (TCO) and high Return on Investment (ROI)—every company’s dream tool. Powered by Auto-Code AI, the platform automates essential processes, minimizing the need for ongoing manual intervention and enhancing your team’s productivity. Servizo 360 frees organizations to focus on what matters most: providing efficient, responsive service to clients and stakeholders. Servizo 360 represents the future of enterprise service management, redefining how businesses manage their internal and external support with unparalleled flexibility, time savings, and cost-effectiveness. Choose Servizo 360, the no-code platform that works for you, enabling your business to adapt and grow with confidence, efficiency, and maximum return on investment.
Servizo 360’s future-proof design allows clients to implement changes or add-ons instantly, a stark contrast to traditional coding, which takes months and demands extensive resources. With Auto-Code AI, this platform eliminates the costs and delays of conventional development by enabling rapid customization with enterprise-grade scalability, auto-scalability, and robust security—an industry game-changer in both time and cost efficiency.
Imagine a tool that revolutionizes your service and support operations—welcome to Servizo 360, the game-changer every company needs. As the dream tool for modern organizations, Servizo 360 is a powerful no-code platform that delivers unparalleled flexibility, adaptability, and cost efficiency. With instant customization, automated workflows, and real-time insights, Servizo 360 drastically reduces operational time and costs, while ensuring low Total Cost of Ownership (TCO) and high Return on Investment (ROI). From IT to every service department, it’s an investment that transforms productivity and responsiveness, keeping your business at the forefront of seamless, scalable, and secure support. Don’t settle for less; choose Servizo 360 and empower your teams to work faster, smarter, and at the speed of your business.
SIMBYM Servizo 360 offers a new level of efficiency, flexibility, and adaptability compared to ServiceNow by focusing on no-code customization, cost-effective scaling, and ease of use across departments. Here’s why Servizo 360 is a different—and often better—choice:
Unlike ServiceNow, which often requires significant coding for customizations, Servizo 360 is fully no-code. Teams can easily configure workflows, ticket types, and terminology specific to each department's needs in minutes without any coding expertise. For example, configuring 50 unique ticket types in Servizo 360 can be done in under 45 minutes, while ServiceNow could take up to a year using traditional coding. Servizo 360 allows users to manage complex support structures with simplicity and speed.
Servizo 360 leverages SIMBYM’s Auto-Code AI, which automates processes that typically require time-consuming development and testing in ServiceNow. This automation drastically reduces costs and implementation times. Servizo 360 enables changes to be made instantly, whether for a department or specific client needs. With ServiceNow, even minor updates may require extensive coding, additional testing, and deployment cycles. Servizo 360 thus delivers over 95% time and cost savings compared to traditional platforms like ServiceNow
Servizo 360 is engineered to reduce Total Cost of Ownership (TCO) and provide higher ROI. ServiceNow, on the other hand, incurs high licensing and development costs, along with fees for consultants and ongoing support. With Servizo 360, all customizations, modifications, and support functionalities are integrated within the platform, reducing the need for third-party development and support services. This makes Servizo 360 a highly cost-effective investment for long-term scalability.
Servizo 360 adapts to evolving business needs with enterprise-grade scalability and security. While ServiceNow also offers scalability, changes to processes or workflows can take months to implement due to traditional coding requirements. Servizo 360, on the other hand, allows companies to make changes at the speed of business—implementing new features or department-specific customizations instantly. This “future-proof” aspect of Servizo 360 is a true game-changer, as it minimizes disruption and maximizes business agility.
SIMBYM’s philosophy with Servizo 360 is to adapt to how each organization operates rather than requiring users to conform to rigid workflows. With ServiceNow, extensive training is often needed to familiarize teams with ITSM processes and workflows. In contrast, Servizo 360’s customizable, intuitive interface makes it easy for employees to get started, drastically reducing training time. Teams can set up their workflows, SLAs, and reporting dashboards to reflect their exact processes, making it a practical tool for a wide range of departments outside of IT.
SIMBYM Servizo 360 redefines service management by providing companies with a scalable, flexible, and cost-effective alternative to traditional platforms like ServiceNow. Servizo 360’s no-code, auto-coded AI enterprise platform, instantly customizable approach empowers every department to manage their support services efficiently and at the speed of business—making it the tool of choice for companies seeking innovation, agility, and value.
Company Background:
A leading fintech company, managing transactions and support for over 280 banking clients, faced challenges with traditional service management. Serving 800 employees across 10 departments, the company struggled with slow processing times, frequent errors in Excel spreadsheets, and limited automation. Their existing system lacked flexibility, leading to delays, missed tickets, and inconsistencies in data tracking.
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Challenge:
The fintech firm required a comprehensive solution that could:
Automate ticketing and transaction support
for seamless service across departments.
Reduce processing time
from days to seconds, ensuring real-time support and reporting.
Eliminate Excel-based errors
and streamline manual tasks.
Deliver customized reporting
across key performance indicators (KPIs) to meet each department's specific needs.
Enable rapid configuration
of unique support ticket types to serve diverse financial workflows, transactions, and audit needs.
Solution with SIMBYM Servizo 360:
The fintech company adopted Servizo 360 to address their challenges. SIMBYM's no-code platform allowed them to transform their service management within weeks, integrating advanced automation, real-time support, and streamlined processes.
Customized Ticket Types:
With Servizo 360’s Auto-Code AI, the fintech team created 50 unique support ticket types in less than 45 minutes, each aligned to specific transaction flows, compliance needs, and client services.
Automated Email Communication:
Servizo 360’s email automation streamlined interactions with over 280 banks, significantly accelerating response times. Now, queries and issues that previously took days are resolved in seconds.
Real-Time Dashboards and Custom Reporting:
Through Servizo 360’s no-code report builder, they generated dozens of reports to monitor KPIs, such as transaction speed, error rates, and ticket volume across departments. These reports provided instant insights without extensive manual tracking or intervention, helping leadership stay informed on real-time performance.
Error-Free Processing:
Moving from manual Excel tracking to automated processes reduced errors and eliminated missed tickets, ensuring 100% accuracy and significantly improving client trust and satisfaction.
Results:
With Servizo 360, the fintech company achieved:
95% Reduction in Processing Time:
Transaction support was drastically sped up, shifting from days to real-time, error-free service.
Error Elimination:
Servizo 360 automated manual workflows, achieving zero errors and reducing missed tickets by 100%.
High Efficiency:
The team saved hundreds of hours per month by eliminating manual ticket configuration and spreadsheet tracking.
Improved Departmental Collaboration:
The company’s 800 employees across 10 departments now work seamlessly within Servizo 360’s integrated, customized platform, making support collaboration fluid and highly responsive.
Conclusion:
SIMBYM Servizo 360 has empowered the fintech firm to transform its service and support system, delivering unmatched efficiency, real-time reporting, and flawless automation. The platform not only improved transaction processing and KPI visibility but also positioned the company as a reliable, agile leader in fintech support.
Company Background:
A prominent insurance company with 1,000 employees faced challenges in providing efficient, error-free support across 10 departments. The insurance provider, known for a high volume of claims processing and customer inquiries, dealt with scattered workflows, heavy manual ticketing, and delayed issue resolution due to spreadsheet management.
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Challenge:
The insurance company needed an adaptable and automated platform to:
Enable customized ticketing
for distinct support requests and claims types.
Integrate KPI reporting
to monitor departmental efficiency and issue resolution.
Automate email responses
for policy updates, claims support, and customer communication.
Reduce time and resource demands
tied to traditional coding and manual tracking.
Optimize interdepartmental workflows,
ensuring seamless service across multiple support teams.
Solution with SIMBYM Servizo 360:
The company implemented Servizo 360 to solve their support issues, moving from manual processes to a future-proof, automated platform.
Rapid Ticket Configuration:
Servizo 360’s no-code platform enabled the insurance team to build 50 customized support ticket types within 45 minutes. The team configured tickets specific to various claim categories, policy changes, and customer requests, creating a responsive and efficient system.
Customized Reporting Across KPIs:
Using Servizo 360’s report builder, the team built a suite of reports to track KPIs, including claim response time, resolution efficiency, and error rates across departments. These real-time insights empowered leadership with data-driven decision-making and ensured accountability across teams.
Automated Communication:
: Servizo 360’s email automation accelerated client interactions, ensuring policy updates, claims notifications, and service updates were sent instantly without the risk of delays or missed emails.
Error-Free, Automated Processing:
Moving from manual Excel tracking to automated processes reduced errors and eliminated missed tickets, ensuring 100% accuracy and significantly improving client trust and satisfaction.
Results:
The insurance company quickly realized key benefits:
95% Reduction in Processing Time:
Ticket handling and claims processing times were reduced by 85%, making support swift and customer-focused.
Error Elimination and Increased Accuracy:
The shift from manual tracking to automation removed all errors, reducing support issues and establishing trust with policyholders.
Optimized Resources and Time:
The automated, no-code platform freed up hundreds of staff hours by removing the need for extensive training and manual configuration.
Enhanced Departmental Coordination:
With Servizo 360, each of the company’s 10 departments operated on a single, customized platform, increasing communication, data accessibility, and operational.
Conclusion:
Servizo 360 transformed the insurance company’s service management, delivering error-free, automated processes and customized support capabilities. By adopting Servizo 360, the company achieved real-time processing, enhanced KPI tracking, and simplified workflows, creating a seamless, scalable, and future-proof system that supports lasting growth.